For us, a project is not finished upon acceptance. We provide support via remote maintenance, supply spare parts, handle regular maintenance, and visit your site whenever necessary—for as long as your MICADO system is in operation. When you call our service line, you will speak directly to someone who knows your system.
We have been building tools, fixtures, and special-purpose machinery in Oberlienz since 1998. The team that designed and commissioned your system is also responsible for its service. This means short communication channels, clear points of contact, and genuine system expertise.
With your authorization, we connect to your system's controller via a secure VPN. We see the same error messages as your operator, compare the parameters with the original delivery state, and apply corrections or updates if necessary. Many malfunctions can be resolved this way without anyone needing to travel.
If a problem cannot be solved remotely, we will come to you with the necessary tools, measurement equipment, and the right spare parts. We repair mechanical and electrical components, recommission replaced parts, and can train your operators directly on the system upon request. We arrange service visits outside the DACH region on an individual basis.
Three contract levels — Basic (1× inspection/year), Standard (inspection + wear parts), and Full-Service (inspection + all parts + 24/7 hotline). Spare parts guaranteed for 15 years from delivery; after component discontinuation, we design drop-in replacements in-house.
Every service case is handled by a technician who knows your system. They will be your point of contact from the initial callback until production is back up and running.
Via form, email to service@micado.at, or phone. Your system number, a description of the error, and the urgency level are all we need.
A technician will contact you on the same business day.
We check error messages and parameters directly via the control system. Often, this is all it takes to solve the problem.
If the error cannot be resolved remotely, we will ship spare parts or schedule an on-site visit.
Joint functional test with your operator. The case is closed once production is back up and running.
You will receive a report detailing the findings, actions taken, and any parts replaced for your machine records.
Just provide a few details: the system number, exactly what is happening, and how urgent it is. If you select "Production downtime," Armin Wolsegger will be notified immediately on business days.
✓
Production downtime: Immediate callback on business days
✓
All other requests: Callback on the same business day
✓
Remote diagnostics: Response within 4 hours on business days
✓
On-site service in AT, DE, and CH by the next business day
✓
Scheduled maintenance: Appointment within 10 business days
Requests received on weekends and public holidays will be processed on the next business day.
Your call goes directly to Armin Wolsegger, our Head of After Sales. He knows our systems inside out and will decide right then and there whether we can help remotely, ship parts, or send a technician to your site.
When a malfunction occurs, our focus is on the root cause, not just getting you back up and running quickly. Only when the error is clearly understood can we reliably prevent it from happening again.
MICADO SMART ENGINEERING GMBH
9903 Oberlienz 66, Austria
+43 4852 72850 · office@micado.at
